Who To Contact 311, 911, 988 Services

911 - medical emergency or a crime
911-To report  a medical emergency or a crime dial 911 to reach the Atlanta Police Department (APD): more info HERE
988 - suicide and crisis lifeline
988 – Suicide and Crisis Lifeline
Hours: Available 24 hours. Languages: English, Spanish.
311 - non-emergency and code issues
311– To report non-emergency and code issues dial 311:  

      • Reaches the call center for the City of Atlanta’s extraordinary list of City FREE services, part of being a tax paying citizen and living in Atlanta.
      • 311 within the city limits or 404.546.0311 outside the city limits.
      • Hours for human-to-human contact:
        Monday-Friday, 7am-7pm.
        WEBSITE: https://www.atl311.com/311
        MOBILE APP: Search for Atlanta 311
        TWITTER @ATL311 : https://twitter.com/ATL311
311 list of City of Atlanta physical infrastructure services
  • potholes
  • water main breaks
  • questions about your water bill and solid waste services
  • code violations
  • traffic light and sign maintenance
  • junk hauling:  mattresses, bed frames, bookshelves, tires, white appliances, electronics,  etc.  (thrift stores will also pick up for free)
  • and much. much more! Visit the website.
311 includes a new approach to community safety and wellness ATL311 is a partner with the PAD Initiative to connect disconnected citizens to social services:
PAD: (https://www.atlantapad.org/) The Policing Alternatives & Diversion Initiative works to reduce arrest and incarceration of people experiencing extreme poverty, problematic substance use, or mental health concerns, and increase the accessibility of supportive services in Atlanta and Fulton County.

When a community member makes a referral, the PAD team will travel to the area and attempt to engage the referred individual and connect them to services including:

  • unmet mental health needs
  • substance use
  • extreme poverty
  • homelessness