Who To Contract | 3-1-1 Services

Dialing 3-1-1  reaches the non-emergency call center for the City of Atlanta’s extraordinary list of City FREE services, part of being a tax paying citizen and living in Atlanta.
Hours for human-to-human contact: Monday-Friday, 7am-7pm.
WEBSITE: https://www.atl311.com/311
MOBILE APP: Search for Atlanta 311
TWITTER @ATL311 : https://twitter.com/ATL311

City of Atlanta physical infrastructure services including:
  • potholes
  • water main breaks
  • questions about your water bill and solid waste services
  • code violations
  • traffic light and sign maintenance
  • junk hauling:  mattresses, bed frames, bookshelves, tires, white appliances, electronics,  etc.  (thrift stores will also pick up for free)
  • and much. much more! Visit the website.
A new approach to community safety and wellness ATL311 is a partner with the PAD Initiative to connect disconnected citizens to social services:
PAD: (https://www.atlantapad.org/) The Policing Alternatives & Diversion Initiative works to reduce arrest and incarceration of people experiencing extreme poverty, problematic substance use, or mental health concerns, and increase the accessibility of supportive services in Atlanta and Fulton County.

When a community member makes a referral, the PAD team will travel to the area and attempt to engage the referred individual and connect them to services including:

  • unmet mental health needs
  • substance use
  • extreme poverty
  • homelessness